At The Infinite Collector, we want you to be happy with your purchase. This Refund & Returns Policy explains when you can return a product, how to request a return, and how refunds are processed.

The Infinite Collector is operated by:

Ascendant Studio s.r.o.
Rybná 716/24
110 00 Prague 1
Czech Republic

Website: www.infinitecollector.com
Email: store@infinitecollector.com
IČO: 05192200
DIČ: CZ05192200

1. 14-Day Right of Withdrawal for EU Consumers

If you are a consumer located in the European Union, you generally have the legal right to withdraw from an online purchase within 14 calendar days without giving a reason.

The withdrawal period begins on the day you, or a person designated by you other than the carrier, receive the goods.

If an order contains multiple products delivered separately, the withdrawal period may begin when the final product in the order is received, where required by applicable law.

To exercise your right of withdrawal, you must notify us clearly within the applicable withdrawal period.

You may contact us by email at:

store@infinitecollector.com

You do not need to provide a specific reason for exercising your statutory right of withdrawal.

2. How to Request a Return

Before returning an eligible product, please contact us at:

store@infinitecollector.com

Please include:

• Your full name
• Order number
• Product(s) you wish to return
• Date the order was received
• Reason for return, if you wish to provide one

We will provide instructions regarding the return.

Please do not send products to our registered office address unless we specifically instruct you to do so.

3. Returning the Product

After notifying us of your withdrawal, you must send the product back without undue delay and generally within 14 days of communicating your decision to withdraw.

The product should be securely packaged to prevent damage during transportation.

Where possible, please use the original packaging and appropriate protective materials.

You are responsible for taking reasonable care of the product while it is in your possession.

Under applicable consumer law, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

4. Return Shipping Costs

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning a product when exercising the right of withdrawal.

The original standard delivery cost paid for the order will generally be refunded where required by applicable consumer law.

If you selected a more expensive delivery method than the least expensive standard delivery option we offered, we are not required to reimburse the additional cost.

5. Refunds

Once we receive the returned product, we may inspect it to confirm its condition.

For eligible withdrawals, we will refund the amount paid for the returned product and applicable standard delivery costs in accordance with applicable law.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Refunds will normally be made using the same payment method used for the original purchase unless another method is agreed with you.

We do not normally charge a refund processing fee.

6. When a Product Cannot Be Returned After Opening

Certain collectible products may be subject to statutory exceptions to the right of withdrawal or may lose their sealed collectible status once opened.

This is particularly relevant to products such as:

• Factory-sealed booster packs
• Factory-sealed booster boxes
• Sealed Elite Trainer Boxes
• Blind packs
• Mystery products
• Blind-box figures
• Sealed collectible figures
• Products containing physical redemption codes
• Products containing digital content or codes where the applicable legal requirements for exclusion are satisfied

Where applicable law provides an exception to the statutory right of withdrawal, the product cannot be returned after the relevant seal has been broken or the content/code has been accessed.

For products where the statutory right of withdrawal does apply, opening or handling the product may result in a reduction in the refund amount where the value of the goods has diminished beyond what is necessary to establish their nature, characteristics, and functioning.

Nothing in this policy limits mandatory consumer rights that cannot legally be excluded.

7. Sealed Pokémon & Magic: The Gathering Products

Sealed trading card products are highly sensitive to opening because opening a sealed product changes its condition and may affect its collectible and resale value.

Products advertised as factory sealed should therefore remain unopened if you wish to preserve their sealed condition.

For products that are legally eligible for withdrawal, customers may exercise their statutory rights in accordance with applicable law.

However, where a legal exception applies, or where opening the product causes a legally recognized reduction in value, the consequences described above may apply.

We cannot accept a return merely because a customer is dissatisfied with the cards obtained from a legitimately randomized sealed product.

8. Booster Packs and Randomized Products

Trading card booster packs and randomized products contain contents selected by the manufacturer.

Examples include:

• Pokémon TCG booster packs
• Magic: The Gathering booster packs
• Blind-pack collectibles
• Mystery figures
• Randomized collectible products

The specific cards, characters, rarities, or variants contained within such products are not guaranteed unless explicitly stated in the product description.

A customer receiving a card or collectible they did not expect does not constitute a defective product.

Where a statutory withdrawal right does not apply because of a legal exception, opened randomized products cannot be returned.

9. Products Containing Redemption Codes

Some collectibles include physical codes that unlock digital content, virtual items, profile badges, or other online rewards.

Examples may include codes associated with:

• Dota 2
• Steam
• Pokémon
• Magic: The Gathering
• Other games or publishers

If a product contains a redemption code, please check the product description before purchasing.

Where applicable law permits exclusion of the withdrawal right for digital content, the relevant statutory requirements will apply.

Once a code has been revealed, accessed, copied, or redeemed, the product may no longer be eligible for withdrawal where the applicable legal conditions for exclusion are satisfied.

The Infinite Collector cannot guarantee that a third-party code will remain valid indefinitely where its validity is controlled by the original publisher or platform.

10. Graded Cards

Graded cards are individually authenticated and graded by professional grading companies such as:

• PSA
• CGC
• Beckett / BGS
• SGC
• Other recognized grading companies

The grade displayed on the product listing is the grade assigned by the respective grading company.

A customer’s disagreement with the assigned grade, grading standards, centering, subgrades, or subjective assessment of the card does not constitute a product defect.

Minor cosmetic imperfections in the protective grading case may occur and do not necessarily affect the condition of the card itself.

Where a statutory right of withdrawal applies, graded cards may be returned in accordance with applicable law, provided that no applicable legal exception applies and the product has not been damaged or altered.

11. Individual and Ungraded Cards

For individual ungraded cards, the product description and photographs should be reviewed carefully before purchase.

Condition descriptions such as:

• Mint
• Near Mint
• Excellent
• Lightly Played
• Moderately Played
• Heavily Played
• Damaged

represent our assessment of the card’s condition.

Minor manufacturing imperfections may exist even on cards that have never been played.

Where photographs show the exact card being sold, those photographs should be considered part of the product description.

12. Damaged or Defective Products

If your product arrives damaged, defective, incomplete, or otherwise does not conform to the purchase agreement, please contact us as soon as possible.

Please provide:

• Order number
• Description of the problem
• Photographs of the product
• Photographs of the packaging
• Photographs of any visible shipping damage

We will assess the claim and provide an appropriate solution in accordance with applicable consumer protection law.

Depending on the circumstances and applicable legal requirements, this may include repair, replacement, price reduction, or refund.

This section is separate from the voluntary 14-day withdrawal process.

13. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and photographs of the package and its contents where possible.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

14. Products Damaged After Delivery

We are not responsible for damage caused to products after delivery as a result of:

• Improper storage
• Exposure to moisture
• Excessive heat
• Direct sunlight
• Mishandling
• Incorrect use
• Accidental damage
• Modification or alteration

This does not affect any mandatory statutory rights that apply to defects or non-conformity that existed at the time of delivery.

15. Returns of Collectible Items

Collectible items should be returned with reasonable care.

This includes:

• Trading cards
• Graded cards
• Sealed products
• Figures
• Board games
• Accessories
• Gaming memorabilia
• Promotional collectibles

Where a return is legally permitted, products should be returned with all included components and accessories.

Original packaging should be preserved where reasonably possible, particularly for collectible products where packaging forms part of the item’s collectible value.

16. Refunds for Orders Outside the European Union

Customers outside the European Union may be subject to different consumer protection and withdrawal rules depending on their country of residence.

Where a statutory right of withdrawal applies under the law governing the transaction, we will respect those rights.

For international returns, customers may be responsible for return shipping costs unless applicable law provides otherwise.

Customs duties, import taxes, brokerage fees, and other charges imposed by the destination country may not be refundable by The Infinite Collector.

17. Customs and Refused Shipments

If an international shipment is refused or returned because the customer:

• refuses to pay applicable customs duties or import taxes;
• refuses delivery;
• provides an incorrect address;
• fails to collect the shipment; or
• otherwise causes the shipment to be returned,

we may deduct reasonable return shipping and other directly incurred costs from any refund where permitted by applicable law.

This does not apply where the return is caused by an error attributable to The Infinite Collector.

18. Exchanges

Because many of our products are limited, rare, or one-of-a-kind collectibles, we generally do not offer direct exchanges.

Where an exchange is legally required, or where we agree to provide a replacement, availability will depend on whether an identical product is in stock.

If an identical replacement is unavailable, we may provide another legally appropriate remedy.

19. Promotional Items and Free Gifts

If an order includes a promotional item or free gift that was conditional upon purchasing another product, the promotional item may need to be returned if the qualifying purchase is returned, where permitted by applicable law.

Specific promotional terms may apply to individual offers.

20. Final Notes

Nothing in this Refund & Returns Policy is intended to remove, restrict, or replace any consumer rights that cannot legally be excluded under applicable law.

In particular, statutory rights relating to defective, damaged, or non-conforming goods remain unaffected.

If you are unsure whether your purchase qualifies for a return, please contact us before sending the product back.

We will always aim to resolve legitimate issues fairly and in accordance with applicable consumer protection legislation.

21. Contact

For returns, refunds, damaged products, or other customer-service matters, please contact:

The Infinite Collector
Operated by Ascendant Studio s.r.o.

Rybná 716/24
110 00 Prague 1
Czech Republic

Email: store@infinitecollector.com

Website: www.infinitecollector.com

IČO: 05192200

DIČ: CZ05192200

Last Updated: September 10, 2026